Shipping policy
Updated 2026.01.05
Waffle Flower Crafts reserves the right to update shipping policies at any time. The most current version posted on our wholesale website will apply and should be referenced for all orders.
1. Shipping Lead Times
Wholesale ordering for new release items typically opens 2 to 3 weeks before the official release date, which is the 5th of each month. We recommend placing orders before the 1st of the month to help avoid delays.
Wholesale orders are usually fulfilled within 2 to 5 business days. Orders placed within 5 days of the official release date (either before or after) may require 10 to 15 business days to ship, as retail order processing takes priority during that period.
2. Shipping Methods
WFC ships via USPS and UPS for both U.S. and international orders. Shipping rates are calculated in real time at checkout.
Shipments may be sent using a third-party or the retailer’s carrier account upon request. To arrange this, please contact order@waffleflower.com. A processing fee applies to shipments using a third-party or receiver account.
Signature Confirmation is added by default to all applicable wholesale packages. The retailer may opt out for a specific order by noting “do not request signature” in the order notes at checkout. To opt out for all future orders, the retailer should contact order@waffleflower.com.
All international orders are shipped as commercial merchandise at the purchase value. The retailer is responsible for all customs duties, taxes, and fees required for delivery. The local carrier will contact the retailer regarding payment. A customs form (invoice or sales receipt) will be provided to assist with clearance when required.
Shipping charges will be recorded on invoices when required by law. Delivery times vary by country and may take up to five weeks.
For retailers located outside of the United States, the retailer acts as the importer of record and is responsible for ensuring that all products comply with local import regulations, labeling requirements, and applicable laws in their country. WFC will provide reasonable assistance with required documentation when requested.
--
All shipments include tracking. A tracking notification is sent when the shipping label is created. Address changes or update requests submitted after shipment may incur fees and are not guaranteed to be successful.
2.1 USPS International Shipments
Tracking is not guaranteed for USPS International shipments.
2.2 Lost or Damaged Packages
If the tracking page shows a package as “lost” or “damaged” during transit, please contact us immediately and do not file a carrier claim. This allows WFC to open and manage the claim as the shipper and arrange replacements for confirmed lost or damaged items.
2.3 Returned Packages
If the tracking page shows a package as “returned,” it will be reshipped once it is returned to WFC. Additional shipping charges apply if the return was due to an incorrect or incomplete address and WFC was not notified in advance.
2.4 Non-delivery Packages
If the tracking page shows a package as “delivered” but it was not received, the shipment is considered a non-delivery. WFC cannot be held responsible and will not provide free replacements in these cases.
The retailer is responsible for any loss, damage, shortage, or non-arrival resulting from an incorrect or incomplete address. The retailer is also responsible for using a secure delivery address.
Any loss, damage, shortage, or non-arrival when the tracking page shows “delivered” will not be covered by WFC.
--
Waffle Flower Crafts reserves the right to delay shipment of any order if the retailer violates our policies, regardless of when the order was placed.
Waffle Flower Crafts is not responsible for any delays, lost sales, or operational issues resulting from these policies.